Unable to sync Versa 2 with Samsung S10+

[Billiereds]

Since the recent update 3.22.1, my Versa won't sync. It is now 12:57 pm and my Versa is reading 12:01pm. I have a Samsung s10+. This seem to happen with just about every update and I try not to uodate my versa because of this. I have tried restarting the phone and other troubleshooting ideas. Nothing seems to help. Someone help please. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @Billiereds, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

[Rich_Laue]

Hi @Billiereds when I find an updated app on my phone doesnt work, I first look at the app.

The first steps I do is

• Open the phone settings
• Tap app/applications
• Tap fitbit
• Stop app.
• Tap storage
• Clear cache
• Power off the phone

Now try a sync

[Billiereds]

Thank you, tried it, still does not work. I am tired of having to go through this with every update. 

[Billiereds]

Thank you. After playing around with the Fitbit and app yesterday and deleting it about 3 times I was able to get it to work. Well I'm back to it not syncing now. It was on Do Not  Disturb when I went to sleep last night. Last time it synced was at 1:57am. Well its now 12:35 pm and the Fitbit time is 11:49am. I checked my phone, there is no issue there. I can't keep deleting and restarting everyday for it to work. This seems to be an issue with every update and yes it is very frustrating. I need my watch not only for work, as I am a paramedic, but for someone who works out and want to be able to track my work, calories etc, this is not helping. I wish Fitbit would figure it out.