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Unable to sync Versa 2 with Samsung S9

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‎02-24-2020 07:09 - last edited on ‎02-25-2020 16:35 by Fitbit Moderator

‎02-24-2020 07:09 - last edited on ‎02-25-2020 16:35 by Fitbit Moderator

I have had my Versa 2 since January and was syncing find until Tuesday at 9:01PM, I have a Galaxy S9. I have tried uninstalling and reinstalling the app. I've tried soft restart and hard restart. Nothing seems to be working. What else is there to do to address this issue? I am getting very frustrated. 

 

Moderator edit: Subject for clarity 

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‎12-09-2020 19:38

‎12-09-2020 19:38

I had this very thing happen to me last night. Versa 3 wouldn’t sync to Samsung s9. I talked to FitBit support and tried all the steps in the troubleshooting link.  Finally just this evening I reinstalled versa 3 in the app. Just like I was setting it up for the first time. It is syncing now. Hope this helps.

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3 REPLIES 3

‎02-25-2020 16:34

‎02-25-2020 16:34

Hello @sxhenry04, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

Best Answer

‎12-09-2020 19:38

‎12-09-2020 19:38

I had this very thing happen to me last night. Versa 3 wouldn’t sync to Samsung s9. I talked to FitBit support and tried all the steps in the troubleshooting link.  Finally just this evening I reinstalled versa 3 in the app. Just like I was setting it up for the first time. It is syncing now. Hope this helps.

Best Answer

‎12-09-2020 20:37

In response to bailey13

‎12-09-2020 20:37

Welcome aboard @bailey13, thanks for bringing this to our attention. 

 

I'm really happy to know that your syncing issue was resolved after trying some steps, thanks for taking the time to share the steps you took to solve this situation. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Thanks for being part of the Fitbit family.

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