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Unable to sync Versa 2

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‎02-14-2020 20:05 - last edited on ‎02-16-2020 19:18 by Fitbit Moderator

‎02-14-2020 20:05 - last edited on ‎02-16-2020 19:18 by Fitbit Moderator

I am thinking that after my last samsung update is when my troubles started? I can not synce my phone and it is 2 hours behind with the clock!! HELP

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎02-16-2020 19:17

‎02-16-2020 19:17

Hello @ND_MOMMA, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention. First, I'd like to let you know that the clock is two hours behind because your device hasn't synced lately. Therefore, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Samsung mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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‎02-18-2020 05:51

In response to RicardoFitbit

‎02-18-2020 05:51

I have done everything that has been suggested by you and the other Fitbit person I am talking with. And nothing. It is currently almost 12 hours behind now

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