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Unable to sync Versa 2

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‎08-22-2020 11:42 - last edited on ‎08-26-2020 14:14 by Fitbit Moderator

‎08-22-2020 11:42 - last edited on ‎08-26-2020 14:14 by Fitbit Moderator

My versa 2 will not sync correctly. Only getting a sync failed message. Sometimes it begins to sync then stops and gives me the same message. Have already reset device and app but nothing works. I've restarted phone and Bluetooth but no luck. 

 

Moderator Edit: Clarified subject

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‎08-26-2020 12:57

‎08-26-2020 12:57

Hi @Trixiefit, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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