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Unable to sync Versa Lite with Samsung A5

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‎03-08-2020 08:42 - last edited on ‎03-09-2020 18:27 by Fitbit Moderator

‎03-08-2020 08:42 - last edited on ‎03-09-2020 18:27 by Fitbit Moderator

Hello, 

Just got a itbit versa lite and cannot sync with my samsung a5. Looked at variety of articles online still cant figure iut whats wrong.. help

 

Moderator edit: Subject for clarity 

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‎03-09-2020 18:26

‎03-09-2020 18:26

Hello @Juicebox12, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. Keep in mind that the Samsung Galaxy A5 is not listed as a compatible device with our products and services, therefore, you can experience some connection difficulties with it and your Versa Lite.

 

Keep me posted, I'll be around if you need anything else.

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