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Unable to sync Versa Lite

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‎06-06-2020 14:40 - last edited on ‎06-07-2020 19:43 by Fitbit Moderator

‎06-06-2020 14:40 - last edited on ‎06-07-2020 19:43 by Fitbit Moderator

I let my battery go completely flat, when I charged I am struggling to link the app to my Versa? Any ideas? I've tried uninstalling, reinstalling, unpairing several times? It just keeps saying....No devise found...... even though it's on my bluetooth paired list

 

Moderator Edit: Clarified subject

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‎06-07-2020 19:42

‎06-07-2020 19:42

Hello @Janey1970, it's nice to see you again participating here in the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.  

 

Let me know if you require further assistance.

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