Unable to sync Versa with mobile device

[hannahcjy]

Hello, I seem to be running problems with my Fitbit Versa that I have bought almost a year ago (29 May 2019). Realised that the clock was slower by 20 minutes and my phone couldn't sync with the device. Followed every advice I can find online - restarting my phone, reinstalling the app, restarting the device, but to no avail. Anybody able to advise?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @hannahcjy, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your Versa before posting is appreciated. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[TexasRoberto]

The problem started with the latest update of the Android app.