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Unable to sync Versa

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‎07-23-2020 05:27 - last edited on ‎07-24-2020 19:37 by Fitbit Moderator

‎07-23-2020 05:27 - last edited on ‎07-24-2020 19:37 by Fitbit Moderator

Like everyone else, my Versa stopped syncing since the app update which I just installed. Now my Fitbit can't find device no matter how many times I restart Bluetooth, restart the Fitbit, restart my phone, anything. It also won't connect to my 2G wifi- I didn't expect it to be able to do 5G. The crazy thing is since it isn't syncing it no longer even keep accurate time! Every day it loses like 36 minutes. It's almost 2 hours behind the actual time at this point. I think it has something to do with the app upgrade they just did because that when all issues started with syncing for everyone. 

 

Last time they did this they actually broke my Fitbit installing the new software directly (not the app) and if they have done it again, I am cancelling premium and going to Garmin. This is ridiculous. Even a factory reset won't work. Mine is only a year old. 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎07-24-2020 19:37

‎07-24-2020 19:37

Hello @Ncmomtomany, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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‎09-05-2020 18:35

‎09-05-2020 18:35

Hi! I experienced the same just now and chatted with Fitbit support. After going through the troubleshooting steps, they just issued a replacement unit for me. You can try the same too to lessen your headache.

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‎09-06-2020 17:49

In response to SunsetRunner

‎09-06-2020 17:49

Hi @SunsetRunner, welcome to the Fitbit Community Forums!

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I'm really happy to know that your Customer Support team assisted and provided you a replacement device to get you back on track. I'll be around if further assistance is needed.

 

Let me know if you have any questions.

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