Unable to sync Zip after update

[karlgrupp]

Recently there was an update on our phones.  The Zip and related app won't stay connected to update unless you take the battery out to reset the Zip.  Then it only syc's once. We called Fitbit, they know of the problem, but have not bothered to fix it 4 weeks later.  There are many other products on the market and it's baffling why Fitbit doesn't react to save loyal customers. 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Welcome to the Community Forums @karlgrupp, thanks for your post.

I appreciate the information that was shared in your post, sorry for the difficulties you're experiencing with your Zip. To better assist you with this, can you please let me know which Android mobile device you're currently using? Also, when was the first time you experienced this and how many times since then? Thanks for the feedback that was shared in your post, looking forward to your reply to assist you in a better way.

Keep me posted.  

[karlgrupp]

I’m sorry, this is the same response I got on multiple calls…good try. YOU know what problems exit with the latest Android update. Why have you not fixed them? Simple question.

Karl 

Sent from Mail for Windows 10

Moderator edit: Removed personal information

[Tbart]

Stopped syncing on 8/15 when update to app happened. Never had an issue prior to this for the last 6 years. 

[karlgrupp]

It's frustrating isn't it...…..as well as the "help" from Fitbit. 

[RicardoFitbit]

Hello! I'm happy to continue providing assistance, sorry for the delay in responding. Thanks for your reply @karlgrupp. It's nice to see you again participating here in the Forums @Tbart.

@karlgrupp The feedback that was received is appreciated, thanks for taking the time to share your thoughts and experience with us, totally understand how frustrating this can be for you. If you'd like to continue receiving assistance, please answer the questions that were asked on my previous post or you can contact our Support team back to receive further assistance. See you around.

@Tbart Thanks for your post. Can you please let me know which Android device you're currently using? Also, when was the first time you experienced this and if you are unable to sync your device with a computer too? If you haven't already done so, please check: and let me know how it goes.  

Let me know if you have any additional questions.

[karlgrupp]

We use a Galaxy J3 phone with a Zip. The problem started the minute the phone upgraded to the latest OS.






Sent from Mail for Windows 10

[Ronmartin2001]

Same issue Fitbit Zip is not syncing with Samsung Galaxy S7 running Android 8.0 ever since new app Fitbit tracker will not sync

[karlgrupp]

Yes and it’s totally unbeleiveable that FitBit doesn’t seem to care. Just about redy to go buy another brand.

Sent from Mail for Windows 10

[Tbart]

I have an LG K20V. I know it is not on the list of supported phones but not one of my phones in the last 6 years was on the list and they all worked with the app. I reverted to a previous version of the app like others suggested and it is synching again. That synced data shows up on the computer now.

[Ronmartin2001]

how can i revert back to the old app?

[karlgrupp]

 Fit Bit is abandoning the Zip, they told me so.  So there will be no solution to this issue.  Either sync it everyday by taking the battery out or buy another unit from someone.  End of story. Sad, never thought this would happen.