Unable to sync charge 4

[Evefromtot]

I have using Fitbit since January18, 2021. When it work great. There was an update a couple days ago and my Android phone won't pair to the Fitbit now. I have spent hours trying to fix the issue. I've tried everything Fitbit is asking to try. I did not get much help from customer support either, I spent a long time with them trying to fix it going over the same procedures again and again getting very frustrated.

In the end I was informed that it was not compatible with my phone. I asked my and got no real answer. So I am taking it back to get my money back. Also I think it is a big con to have to pay to use the other facilities on the watch.

[Evefromtot]

I have using Fitbit since January18, 2021. When it work great. There was an update a couple days ago and my Android phone won't pair to the Fitbit now. I have spent hours trying to fix the issue. I've tried everything Fitbit is asking to try. I did not get much help from customer support either, I spent a long time with them trying to fix it going over the same procedures again and again getting very frustrated.

In the end I was informed that it was not compatible with my phone. I asked my and got no real answer. So I am taking it back to get my money back. Also I think it is a big con to have to pay to use the other facilities on the watch.

[Rich_Laue]

What do you mean by pair the phone to the tracker @Evefromtot. if you are doing this through the phones Bluetooth, this will not work. 

Try these sync tips. One of which is to remove the tracker from the phones Bluetooth.. 

[Odyssey13]

here is something a moderator posted about phones being compatible:

"Please note that your phone or tablet is not on our list of compatible devices. We confirmed that the devices on this list are fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

If your phone supports Bluetooth 4.0, we provide assistance and troubleshooting steps. Because your phone or tablet is not fully compatible with Fitbit devices, we can't guarantee syncing and other Fitbit features. "