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Not able to reset my password

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‎01-22-2021 00:41 - last edited on ‎01-23-2021 13:30 by Fitbit Moderator

‎01-22-2021 00:41 - last edited on ‎01-23-2021 13:30 by Fitbit Moderator

Hello, i am not able to login with my credentials or resetting my password. It is being several days and i am stuck with the same error. Can anyone help please 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎01-23-2021 13:33

‎01-23-2021 13:33

@SStephhh Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

In order to provide you with the correct troubleshooting, let me know which error message you're getting. If possible, attach a screenshot to your next reply. 

 

Also make sure you're following this procedure to reset your password. 

 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎01-24-2021 00:15

In response to SilviaFitbit

‎01-24-2021 00:15

Hello,

Here you have the screenshots.
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‎01-26-2021 11:35 - edited ‎01-26-2021 11:36

In response to SStephhh

‎01-26-2021 11:35 - edited ‎01-26-2021 11:36

@SStephhh Thank you for getting back. It seems that the screenshots were attached to your reply, please follow these instructions. 

 

Looking forward to your reply. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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