help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not able to reset my password

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-22-2021 00:41 - last edited on ‎01-23-2021 13:30 by Fitbit Moderator

‎01-22-2021 00:41 - last edited on ‎01-23-2021 13:30 by Fitbit Moderator

Hello, i am not able to login with my credentials or resetting my password. It is being several days and i am stuck with the same error. Can anyone help please 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
3 REPLIES 3

‎01-23-2021 13:33 - last edited on ‎11-07-2024 10:37 by Fitbit Moderator

‎01-23-2021 13:33 - last edited on ‎11-07-2024 10:37 by Fitbit Moderator

@SStephhh Welcome to the Fitbit Community. Thanks for the details mentioned. 

In order to provide you with the correct troubleshooting, let me know which error message you're getting. If possible, attach a screenshot to your next reply. 

Also make sure you're following this procedure to reset your password. 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎01-24-2021 00:15

In response to SilviaFitbit

‎01-24-2021 00:15

Hello,

Here you have the screenshots.
Best Answer
0 Votes

‎01-26-2021 11:35 - last edited on ‎11-07-2024 10:37 by Fitbit Moderator

In response to SStephhh

‎01-26-2021 11:35 - last edited on ‎11-07-2024 10:37 by Fitbit Moderator

@SStephhh Thank you for getting back. It seems that the screenshots were attached to your reply, please follow these instructions. 

Looking forward to your reply. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes