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Unable to sync device

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‎03-03-2020 14:34 - last edited on ‎03-04-2020 19:23 by Fitbit Moderator

‎03-03-2020 14:34 - last edited on ‎03-04-2020 19:23 by Fitbit Moderator

My fitbit not syncing since Sunday. Live in Ireland. Was in UK from Friday to today, stopped syncing on the Sunday. Back in Ireland today and still nothing. Iv tried all the steps, which usually works but not the this time. 

 

Moderator edit: Subject for clarity 

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‎03-04-2020 19:22 - last edited on ‎08-05-2025 10:40 by Fitbit Moderator

‎03-04-2020 19:22 - last edited on ‎08-05-2025 10:40 by Fitbit Moderator

Hi @Fitterat61, it's nice to see you again participating here in the Community Forums, welcome back!

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

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