08-26-2016
10:10
- last edited on
08-29-2016
16:50
by
ErickFitbit
08-26-2016
10:10
- last edited on
08-29-2016
16:50
by
ErickFitbit
Why has no one fixed the syncing problem, hasn't worked since August 21st!
Moderator edit: edited title for clarity
08-26-2016 11:55
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
08-26-2016 11:55
Syncing has been working fine for me. Perhaps the problem is at your end?
Have you tried restarting your phone and restarting your fitbit using this procedure?
Best Answer08-26-2016 13:42
08-26-2016 13:42
08-26-2016 22:36
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
08-26-2016 22:36
Best Answer08-29-2016 17:15
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
08-29-2016 17:15
@SunriseJogger04 Wanted to check-in to see if you were able to successfully complete a sync since you last posted? If not, I recommend trying out @SteveH's recommendation of restarting your tracker and giving it another try.
Best Answer08-29-2016 18:15
08-29-2016 18:15
Best Answer09-06-2016 07:34
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
09-06-2016 07:34
@RUBYSMAMA Thanks for joining us in this thread! Seems odd that your Fitbit app shows as it's Sunday instead of Monday. I would like you to provide us a screenshot of the page that shows the wrong day. In the meantime, turn off your phone and turn it back on. Once this has been done, open the app and check out if it still shows the wrong day.
Looking forward to your response my friend! ![]()
Best Answer09-06-2016 22:37
09-06-2016 22:37
Best Answer09-07-2016 12:10
09-07-2016 12:10
Best Answer09-07-2016 14:37
09-07-2016 14:37
Best Answer09-08-2016 04:30
09-08-2016 04:30
Best Answer