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Unable to sync my Versa Lite

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‎07-01-2020 08:24 - last edited on ‎07-20-2020 11:20 by Fitbit Moderator

‎07-01-2020 08:24 - last edited on ‎07-20-2020 11:20 by Fitbit Moderator

I have a samsung s9+ I have restarted the versa.  I have uninstalled and reinstalled software on the phone.  Turned on and off my phone.  Turned off and on the bluetooth.  I have tried all trouble shooting steps.  It doesnt find it when scanning Bluetooth.

 

 

Moderator edit: format

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‎07-02-2020 14:13

‎07-02-2020 14:13

Hello @Soulsnneed it is not suppose to find it when scanning bluetooth. 

If it is a sync issue

Remove the Versa lite from the phones bluetooth. 

Shutdown the phone and startup phone.

Clear the Fitbit cache and force stop the app.

If the above doesnt help the Fitbit app sync, try logging out or clear the Fitbit app data.

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