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Unable to sync with LG Q6

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‎09-23-2019 07:54 - last edited on ‎09-24-2019 13:05 by Fitbit Moderator

‎09-23-2019 07:54 - last edited on ‎09-24-2019 13:05 by Fitbit Moderator

My fitbit Charge 2 doesn't sync to my LG Q6 and it's been useless last few months. It used to sync before, but it stopped syncing since few months ago.

 

Moderator edit: Subject for clarity 

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‎09-24-2019 13:04

‎09-24-2019 13:04

Hello @Sha2019, welcome to the Community Forums! 

 

Thanks for the details that were shared in your post. Let me share with you that the LG Q6 is not currently listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it. I'm aware that some users are able to use non-compatible devices with our Fitbit products, however, we cannot ensure a proper function of all its features due to this compatibility concern, Fitbit app and Android updates.

 

That being said, even though your mobile device is not compatible, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

 

If by any chance you're still unable to use your Fitbit with your mobile device, I suggest you to try with a compatible device or a computer instead.

 

I'll be here if you need anything else, please keep me posted.

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