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Unable to sync with Samsung Galaxy A10e

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‎06-24-2020 13:40 - last edited on ‎06-24-2020 21:28 by Fitbit Moderator

‎06-24-2020 13:40 - last edited on ‎06-24-2020 21:28 by Fitbit Moderator

I have a Samsung A10e..is this why tracker not syncing?

 

Moderator Edit: Clarified subject

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‎06-24-2020 21:27

‎06-24-2020 21:27

Hello @Naname1474, welcome to the Community Forums!

 

Thanks for bringing this to our attention. To fix this issue, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if you have any additional questions.

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