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Unable to sync device

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‎06-24-2020 10:03 - last edited on ‎06-24-2020 21:26 by Fitbit Moderator

‎06-24-2020 10:03 - last edited on ‎06-24-2020 21:26 by Fitbit Moderator

Nothing is syncing in Android App since 12:41am today

 

Moderator Edit: Clarified subject

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‎06-24-2020 21:26

‎06-24-2020 21:26

Hi @Angelagilley, welcome to the Community Forums!

 

Thanks for bringing this to our attention. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if you have any additional questions.

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