Not receiving notifications on Inspire with Huawei P20

[kez1710]

I have just updated my phone Hauwei P20 to EMUI 10 and now my notifications to my inspire don't work. Keep getting notification service not running. I have the app fully updated and tried restarting my phone many times still no luck

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @kez1710, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. To resolve this notifications issue, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

Let me know if you have any additional questions.

[kez1710]

Hi, @RicardoFitbit I've already done that and still not getting notifications to Fitbit. The Fitbit syncing the phone and I can receive the test call just none of my notifications  

[Mrspomp]

Me too. I keep seeing a phone restart needs to be done to receive notifications.. I've done it over and over including device factory reset. It's 6 months old...getting really frustrated.

[Rose2019]

Me too my fitbit also lags in time on huwai phone..

Thanks

[RicardoFitbit]

Your reply is appreciated @kez1710. Welcome aboard @Mrspomp and @Rose2019.

Thanks for trying the troubleshooting steps that were shared on my previous post, I understand how frustrating this matter can be you each of you. To further investigate, can you please let me know if you're using the Huawei P20 Pro or Lite version? Also, please send me a screenshot of the notifications settings from the Messages app to verify that everything is correctly configured.

Looking forward to your replies.

[kez1710]

 Hi @RicardoFitbit I am using the normal model of the P20. Find attached the screenshot. 

Thanks

[Mrspomp]

I believe I have the Huawei Lite as I didn't choose Pro. Here's screen shots of app and phone. Let me know if I've sent the right screen shots and I can send more showing everything is on as per troubleshooting. Kim

 

 

 

 

 

[RicardoFitbit]

Your replies are appreciated @kez1710 and @Mrspomp.

@kez1710 I appreciate the screenshot that was attached and for the details of your phone model. I apologize because my screenshot request was a bit vague, I need a screenshot of the notifications settings of the Fitbit app from the Messages app, just as the one that was shared by @Mrspomp. Can you please send it to me so I can further investigate? 

@Mrspomp Thanks for the information that was shared with me. Since you're using the Lite version, I recommend you to check our help article: For more information about using the Fitbit
app on your Huawei P20 Lite phone, see: How do I use the Fitbit app on my Huawei P20 Lite phone?  and let me know if the issue persists after taking into consideration the recommendations that are specified there.

I'll be around, let me know if you have any additional questions.

[kez1710]

Hi @RicardoFitbit find attached the image 

 

[Mrspomp]

So far so good for 2 days! Thank you

[JuanJoFitbit]

Hi @kez1710, thank you for providing a screenshot of the app showing the error. If you haven't done so, please try logging out of the app, restart your phone, log back in. Finally, turn on the notifications. In the meantime, let me know what is the model of your Fitbit device.

@Mrspomp I'm so glad to hear that the notifications feature has been working properly. Thank you for posting the update here. Don't hesitate to get back if more assistance is needed.

See you guys around.

[kez1710]

Hi my Fitbit started working without me doing anything else. 

[RicardoFitbit]

Your update is appreciated @kez1710.

I'm happy to know that your issue was resolved, perhaps the Fitbit app was automatically updated and this is the reason why the issue was sorted? Anyways, please do not hesitate to contact me back if you require further assistance or if you have any additional questions, I'll be around.

Thanks for being part of the Fitbit family! 

[Rose2019]

Hi Ricardo

I'm still having problems with my Huawei Y6 2019 phone, I have syncing issues Fitbit versa lite Lags in time. What do you suggest please?

Thanks 

[LiliyaFitbit]

Hi @Rose2019, thank you for your reply. 

I am sorry to hear you continue experiencing difficulty with syncing your Versa Lite to your Huawei Y6 2019 phone. I recommend following our complete troubleshooting instructions in this help article: Why won't my Fitbit device sync?

Keep me posted on the outcome.