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Unable to sync with Samsung Galaxy A70

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‎08-23-2019 00:43 - last edited on ‎08-23-2019 15:30 by Fitbit Moderator

‎08-23-2019 00:43 - last edited on ‎08-23-2019 15:30 by Fitbit Moderator

My Charger 2 is not sycronizing with the Samsung Galaxy A70 phone that I have. What should I do please?

 

Moderator edit: Subject for clarity 

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‎08-23-2019 15:29 - last edited on ‎09-23-2025 12:38 by Fitbit Moderator

‎08-23-2019 15:29 - last edited on ‎09-23-2025 12:38 by Fitbit Moderator

Hello @87, it's nice to see you again participating here in the Community Forums! 

Let me share with you that the Samsung Galaxy A70 is not currently listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it. I'm aware that some users are able to use non-compatible devices with our Fitbit products, however, we cannot ensure a proper function of all its features due to this compatibility concern, Android, Fitbit app and device updates.

However, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.  

If by any chance you're still unable to use your Fitbit with your mobile device, I suggest you to try with a compatible device or a computer instead.

Keep me posted.

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