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Unable to sync with Samsung Galaxy Note 8

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‎11-13-2019 00:16 - last edited on ‎11-14-2019 12:02 by Fitbit Moderator

‎11-13-2019 00:16 - last edited on ‎11-14-2019 12:02 by Fitbit Moderator

I recently changed from an iPhone 6plus to a Samsung Galaxy note 8, since then I have been unable to receive notifications, emails, texts etc. Now my Fitbit is fully charged but is no longer syncing with my phone. Any help would be appreciated.  Thank you.

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎11-14-2019 11:59

‎11-14-2019 11:59

Hi @Lindielou22. Welcome! It's great to see a new face around.

 

Congrats on your new phone! Let me help you with the syncing and notifications issues experienced with your Fitbit. I'm wondering if you have your old iPhone 6 Plus nearby, if so please remove your Fitbit from the Bluetooth settings and turn off the Bluetooth. Then, on your Samsung Galaxy Note 8 setup the notifications one more time.

 

If the issue persists, please try removing your Fitbit from the Bluetooth settings on your Samsung Galaxy Note 8 too and then set up your Fitbit as a new device. This process is to reconnect your Fitbit with your new phone.

 

I'll be around, keep me posted.

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‎11-14-2019 12:35

In response to LizzyFitbit

‎11-14-2019 12:35

Hi. Thank you for responding to me. I have tried what you suggested but I'm afraid it didn't work.  I have uninstalled the app from my iPhone 6+. I also uninstalled it from my Samsung Galaxy Note 8 and then reinstalled it again. That has not worked either.  I also installed it on my Amazon fire tablet and it wouldn't connect there either. As i say it is tracking steps, stairs etc but won't sync with my phone.  Any further advice would be appreciated. Kind regards. LynneSent from my Samsung Galaxy smartphone.
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‎11-17-2019 15:53

In response to Lindielou22

‎11-17-2019 15:53

Hi @Lindielou22. Hope you're doing well. Sorry for the delayed response.

 

Thanks for taking the time to try the steps posted above. You did a fantastic job! I've also checked your information with our Support team and I was told that you already have a case created with them. Apparently they've provided you with assistance and you should have received an email with more details. Make sure to check your inbox and reply back to them if you have any question about their resolution.

 

I'll be around if you have another question.

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