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Unable to sync with Samsung Galaxy S10

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‎12-15-2019 14:50 - last edited on ‎12-16-2019 14:00 by Fitbit Moderator

‎12-15-2019 14:50 - last edited on ‎12-16-2019 14:00 by Fitbit Moderator

My Alta HR is no longer connecting via bluetooth with either my Samsung 10 or my laptop.  Everything was ok yesterday.  I have uninstalled the app and reinstalled.  I have restarted the device and tried to set up a new device as well.  Nothing is working and other instructions or things I can try?

 

Moderator edit: Subject for clarity

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4 REPLIES 4

‎12-16-2019 14:00

‎12-16-2019 14:00

Hello @ChrisLov19, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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‎12-17-2019 16:24

In response to RicardoFitbit

‎12-17-2019 16:24

HI

To get the fitbit working everyday with the Samsung 10 I now have to
restart the fitbit each day.

A bit annoying but at least it is working

Chris
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‎12-22-2019 18:41

In response to ChrisLov19

‎12-22-2019 18:41

Thanks for your reply and update @ChrisLov19, my apologies for the delayed response.

 

I appreciate the information that was shared in your post, certainly, you should not have to restart your device each time in order to sync it. Even though you're able to sync it that way, please try the following steps and let me know if the issue persists:

 

  1. Restart your Alta HR.
  2. Please on the phone, go to Settings > Bluetooth, and remove all the connections that exist with the device. (Forget device, ignore or unpair depending on the version of the operating system of the phone).
  3. Turn off the Bluetooth and restart the phone. (Switch off and on again).
  4. When the phone is back on, turn the Bluetooth on again but do not attempt to connect to the Fitbit from here.
  5. Go on the app and try setting up the Fitbit as a new device. 

 

I'll be waiting for your reply.

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‎12-26-2019 02:15

In response to RicardoFitbit

‎12-26-2019 02:15

Thanks for the information.  This appears to have worked. Occasionally
the device is not found but at some time during the day it connects in
again, so all appears to be working again
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