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Unable to sync with Samsung Galaxy S9+

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‎09-23-2019 05:32 - last edited on ‎09-24-2019 13:15 by Fitbit Moderator

‎09-23-2019 05:32 - last edited on ‎09-24-2019 13:15 by Fitbit Moderator

I just found my HR Charge and would love to start using it again. However it won't sync to my Galaxy s9+. I saw a lot of forums and read a lot of reviews that this issue was resolved. I also read what steps to take to resolve issue and nothing has worke . Please help. 

 

Moderator edit: Subject for clarity 

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‎09-24-2019 13:14

‎09-24-2019 13:14

Hello @Sweetstarrynigh, welcome to the Community Forums!

 

I appreciate all the information and details that were shared in your post. if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed with your Charge HR. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

View best answer in original post

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3 REPLIES 3

‎09-24-2019 13:14

‎09-24-2019 13:14

Hello @Sweetstarrynigh, welcome to the Community Forums!

 

I appreciate all the information and details that were shared in your post. if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed with your Charge HR. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

Best Answer

‎09-24-2019 13:36

In response to RicardoFitbit

‎09-24-2019 13:36

@RicardoFitbit 

So after I posted about my fitbit not syncing I plugged it back in and waited for a reply. Then about 30 min later I unplugged my fitbit and got my phone. Turned phone on went into fitbit app and it automatically started to sync. Idk what happened but all is now good. Thank you 

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‎09-24-2019 15:41

In response to Sweetstarrynigh

‎09-24-2019 15:41

Thanks for your reply and update @Sweetstarrynigh.

 

I'm happy to know that after trying some troubleshooting steps your Charge HR is working as the way it was designed again. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be here. 

 

See you around, it was a pleasure to assist you.

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