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Unable to sync with Samsung S10e

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‎01-20-2020 07:49 - last edited on ‎01-21-2020 11:45 by Fitbit Moderator

‎01-20-2020 07:49 - last edited on ‎01-21-2020 11:45 by Fitbit Moderator

I had no issues with my Galaxy 8 but once I got the new 10e I can't get it to sync. I've updated firmware, uninstalled and reinstalled and still nothing.  

 

Moderator edit: Subject for clarity 

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‎01-21-2020 11:44

‎01-21-2020 11:44

Hi @Bossladyqv, welcome to the Community Forums! 

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Samsung Galaxy 10e that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

 

Keep me posted.

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