help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to sync with Xiaomi K20 Pro

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-27-2019 05:15 - last edited on ‎10-29-2019 15:12 by Fitbit Moderator

‎10-27-2019 05:15 - last edited on ‎10-29-2019 15:12 by Fitbit Moderator

I can't no longer sync my versa with my new phone Xiaomi K20pro.

Please help

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎10-27-2019 07:59

‎10-27-2019 07:59

Hi @Vinav   I don't see it on the list of compatible devices? click to see

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎10-29-2019 15:11 - last edited on ‎09-18-2025 06:47 by Fitbit Moderator

In response to Odyssey13

‎10-29-2019 15:11 - last edited on ‎09-18-2025 06:47 by Fitbit Moderator

Hi @Vinav, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to my attention. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep in mind that, just as @Odyssey13 shared with you, the Xiaomi K20 Pro is not currently listed as a compatible device with our products and services, therefore, you can experience connection difficulties with your Fitbit. 

Keep me posted, I'll be around if you need anything else.

Best Answer