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Unable to sync with Xiaomi K20 Pro

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‎10-27-2019 05:15 - last edited on ‎10-29-2019 15:12 by Fitbit Moderator

‎10-27-2019 05:15 - last edited on ‎10-29-2019 15:12 by Fitbit Moderator

I can't no longer sync my versa with my new phone Xiaomi K20pro.

Please help

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎10-27-2019 07:59

‎10-27-2019 07:59

Hi @Vinav   I don't see it on the list of compatible devices? click to see

Stepping in the U.S.A. since September 2013. Android 14

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‎10-29-2019 15:11

In response to Odyssey13

‎10-29-2019 15:11

Hi @Vinav, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to my attention. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep in mind that, just as @Odyssey13 shared with you, the Xiaomi K20 Pro is not currently listed as a compatible device with our products and services, therefore, you can experience connection difficulties with your Fitbit. 

 

Keep me posted, I'll be around if you need anything else.

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