help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to setup Flex with Samsung Note 10+

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-21-2019 10:52 - last edited on ‎10-29-2019 15:01 by Fitbit Moderator

‎10-21-2019 10:52 - last edited on ‎10-29-2019 15:01 by Fitbit Moderator

Hello,

 

I have Fitbit app installed on my Samsung Note 10+ device. It was working fine with no issues with my Fitbit Ionic device, this device stopped working, so I wanted to use my old Fitbit Flex device. I charged the Flex for few hours, then wanted to pair it using the same account and app installed on my phone.


When I do Bluetooth scan on the phone, I can see the Flex device on the list on found devices, but when setting up new tracker through the app, it keeps searching the device but could not connect.


I tried using another old phone to pair it, I installed the Fitbit app, logged into my Fitbit account and was able to pair the Flex from that phone.

 

My question is, if I am able to add the Flex to my account, is it possible to have it available when I login to my account in my Samsung phone? Or do you know if there is any problems reported with pairing old Fitbits, like flex, with new phones?

 

Thank you,

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎10-22-2019 09:45

‎10-22-2019 09:45

The issue is resolved. I was able to pair my phone with the Flex and it is syncing with normally. Thank you!

Best Answer
0 Votes

‎10-29-2019 15:00

In response to AlexShamoon

‎10-29-2019 15:00

Hi @AlexShamoon, welcome to the Community Forums! Sorry for the delay in responding your post.

 

I appreciate all the information that was shared in your original post and the update that was shared in your latest post about this situation, I'm really happy to know that your concern was resolved after trying some troubleshooting steps. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around.

 

I want to suggest you to visit our discussion forums and participate! There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.  

 

Let me know if you have any additional questions.

Best Answer
0 Votes