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Unable to sync

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‎06-02-2016 17:22 - last edited on ‎06-03-2016 07:22 by Moderator Alum

‎06-02-2016 17:22 - last edited on ‎06-03-2016 07:22 by Moderator Alum

Spoke too soon. Now I'm having issues with syncing. Says tracker not found. Just started happening after updating the app. I have Uninstalled app, restarted phone, installed app again and nothing is happening

 

Moderator edit: edited title for clarity

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6 REPLIES 6

‎06-02-2016 20:03

‎06-02-2016 20:03

Can not sync. Tracker not found. Beyond frustrated 😐
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‎06-03-2016 07:26

‎06-03-2016 07:26

@Lkeeling I moved your post into it's own thread as the issue you're now experiencing is separated from the alarms crash that has now been fixed in version 2.26 of the Fitbit App.

 

I recommend restarting the Blaze and then giving syncing another shot. Let me know if that helps get you back on track.

Erick | Community Moderator

It's all about the food! What's Cooking?

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‎06-03-2016 07:35

‎06-03-2016 07:35

I restarted the blaze seems to be syncing now. Thank you
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‎06-03-2016 20:15

‎06-03-2016 20:15

I too have just updated and now fitbit won't sync.
Help
Leslie
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‎06-03-2016 20:29

‎06-03-2016 20:29

My app is saying that my tracker is not found. I have re- installed the app, restarted my flex, and forced the all to stop through my settings. Any suggestions?!
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‎06-04-2016 10:28

In response to mmckay

‎06-04-2016 10:28

It's nice to see you guys around the Community @imflygirl @mmckay! Thanks for trying what @ErickFitbit suggested. 

 

I'd recommend following the troubleshooting steps I share in this discussion to see if they do the trick.

 

Don't give up yet my friends, let us know how they go! 

Maria | Community Moderator, Fitbit


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