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Unable to sync

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‎05-02-2016 22:33 - last edited on ‎05-03-2016 12:01 by Moderator Alum

‎05-02-2016 22:33 - last edited on ‎05-03-2016 12:01 by Moderator Alum

I have the same problem several times a day.I have no idea why they don't fix it...

 

Moderator Edit: Edited thread title

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‎05-03-2016 11:07

‎05-03-2016 11:07

Hi @TJ129 and welcome to the Community!

Just as a heads up, I've moved your post from the iOS forum to the Android forum to help keep things tidy. The following steps should help you out:

 

1. Close the App and then open it again, this should initiate a sync.

2. If step one doesn't resolve the issue, turn off your Android Bluetooth for 10 seconds and then turn it back on.

3. Reboot your mobile device.

4. Restart your tracker.

5. Force sync your tracker.

Hope this gets you back on track!

 

Derrick | Retired Moderator, Fitbit
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