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Unable to track a run with Samsung S20

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‎12-15-2020 14:02 - last edited on ‎12-17-2020 11:43 by Fitbit Moderator

‎12-15-2020 14:02 - last edited on ‎12-17-2020 11:43 by Fitbit Moderator

I got a new Samsung S20 and since then the app will not map my runs. please tell me what to do. the new phone has Bluetooth turned on 

 

Moderator Edit: Clarified subject

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‎12-17-2020 11:40 - last edited on ‎12-02-2024 06:47 by Fitbit Moderator

‎12-17-2020 11:40 - last edited on ‎12-02-2024 06:47 by Fitbit Moderator

@CherylNG A warm welcome to the Fitbit Community. Thank you for the details shared. 

I'd like you to confirm you're following this procedure to track a run with your phone: 

  1. Open the Exercise app 
     
     on your device, and tap an activity. Only activities where you cover physical distance, such as walk, run, bike, golf, or hike, offer GPS tracking.
  2. Wait a few moments for GPS to connect. You can begin the activity as your device tries to find a signal. (Note that your device uses your step count to calculate distance until GPS is connected).
  3. Tap the play icon 
     
     to start the activity. If the GPS signal disconnects, your phone or device searches for a signal while the activity is in progress.

Also please let me know if you're tracking the activity with MobileRun or with connected GPS with your Fitbit device. 

Looking forward to hearing back from you. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎12-19-2020 09:19

In response to SilviaFitbit

‎12-19-2020 09:19

thanks for your reply.

Yes my phone shows the connected to GPS data....before the run i hvae bluetooth enabled on my phone....and then select the activity on my watch and i see that it takes a few seconds to connect and find the GPS and then it keeps track of the mileage, steps, etc but no map shows up after my run.

It used to show up with my old phone. so I dont know what I need to turn on with the new phone.

I did a virtual mini marathon last week and couldnt submit a map to back my run up. 

😞

Please help

 

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