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Unable to update Fitbit app

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‎07-09-2019 00:03 - last edited on ‎07-10-2019 13:25 by Fitbit Moderator

‎07-09-2019 00:03 - last edited on ‎07-10-2019 13:25 by Fitbit Moderator

Hello!

 

I know there is a new version of the app (3.0) since late June, but my app doesn't update... I still have the 2.95 version and on Google Play it´s up to date 😕

 

Anyone with the same problem?

 

Moderator edit: Subject for clarity 

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‎07-10-2019 13:24 - edited ‎07-10-2019 13:24

‎07-10-2019 13:24 - edited ‎07-10-2019 13:24

Hi @CarolMang it's nice to see you again participating here in the Community Forums, welcome back! Let me give you a hand with your app concern. 

 

Seems odd that you're unable to update the Fitbit app on your Android mobile device. To better assist you with this situation, can you please let me know if the 3.0 update is shown as an update on the Google Play store but you're unable to install it or if such update isn't shown on the store? If such is the case, please send me a screenshot of the Fitbit app in the Google Play Store. You can check: How To: Add An Image To Your Post as a reference to do so. Please make sure that your mobile device is up to date too, you can reboot your mobile device and try again if you haven't already done so. 

 

Looking forward to your reply, let me know if you have any additional questions. By the way, I moved your post to the Android board. Robot Happy

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