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Unable to update Versa Lite firmware version

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‎05-01-2020 12:31 - last edited on ‎05-04-2020 17:48 by Fitbit Moderator

‎05-01-2020 12:31 - last edited on ‎05-04-2020 17:48 by Fitbit Moderator

Hi!

I have tried to set up my Fitbit Versa Lite on my Google Pixel XL 2 and had to perform an update. The watch is syncing fine but every time I get to the end of the update it fails to complete. And the watch only shows the "start by downloading Fitbit app" screen which is frustrating.

I have tried the reboot of the watch and uninstalling my phone app numerous times. I even tried removing the watch and doing the set up all over again. Get to the same stage and it fails.

Hoping someone out there can help me out. Thanks very much!

 

Moderator edit: Subject for clarity 

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‎05-04-2020 17:47

‎05-04-2020 17:47

Hi @ShaneG94, welcome to the Community Forums! Sorry for the delay in responding your post. 

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting, I understand how frustrating this matter can be for you. I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Please keep me posted.

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