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Unable to update Versa Lite firmware version

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‎05-19-2020 12:47 - last edited on ‎05-20-2020 15:23 by Fitbit Moderator

‎05-19-2020 12:47 - last edited on ‎05-20-2020 15:23 by Fitbit Moderator

My fit bit versa lite won't update I'm currently trying a different phone to see if that makes a difference has anyone else had this problem 

 

Moderator edit: Subject for clarity 

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‎05-20-2020 15:07

‎05-20-2020 15:07

Hi @Leiacantrell, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some steps before posting over here. I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes. 

 

Let me know if you have any additional questions.

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