Unable to update firmware version

[Candy2281]

new update not working on my Versa Lite. I can't even get it back to it's normal screen.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Candy2281, welcome to the Community Forums!

Thanks for bringing this to my attention. To better assist you with this, can you please expand on the difficulties you're experiencing with your Versa Lite after updating its firmware version? What do you mean when you say that you can't even get it back to it's normal screen? 

Looking forward to your reply. 

[Candy2281]

Unfortunately I haven’t been able to install the update to the Fitbit.
After reinstalling the app on my phone, and following all of the steps I
still have been able to complete the update.

[RicardoFitbit]

Thanks for your reply @Candy2281.

I appreciate your effort and patience troubleshooting this with the information that was shared on my previous post. To better assist you with this and so we can move forward, can you please let me know which Android mobile device are you using? When was the first time you experienced this and how many times?

If you haven't already done so, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

Please keep me posted.

[Candy2281]

I am using the Samsung Galaxy 10 and it's been about 4 days since my phone
updated and I started trying to update the watch.