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Unable to update firmware version

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‎01-24-2020 18:08 - last edited on ‎01-25-2020 15:21 by Fitbit Moderator

‎01-24-2020 18:08 - last edited on ‎01-25-2020 15:21 by Fitbit Moderator

Just got my Versa and for 3 days I have tried everything and still cannot update.should i return the Versa

 

Moderator edit: Subject for clarity 

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‎01-25-2020 15:20

‎01-25-2020 15:20

Hello @Weezajones, welcome to the Community Forums! It's a pleasure for me to help you with your update concern.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Please keep me posted and let me know if you have any additional questions.

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