Unable to upload a photo to a post

[marloes263]

Whenever I want to post a photo I click on the camera icon, get a white screen for a few seconds and than it goes back to the screen I was on before. It also happens when I want a photo background for an activity post. I've reinstalled it multiple times, looked at the permission, changed the default gallery app yet nothing changes. Is it just a bug or is there something else I can do to fix it? 

[LanuzaFitbit]

Welcome to the Forums @marloes263.

Thanks for taking those details on the matter. 

The first thing I'd like to ask what Android version and app version are you  running. Please also let me know what phone you have. 

In the meantime I'd like to ask you if you have the time to try it on a different mobile device.

Look forward to your reply.

[Meghanlp90]

I am having the same issue. Screen goes white then back on to main page.

Have updated app. Forced it to stop. Logged in and out. Checked app permissions both on app and on my phone. Still no luck 

[Meghanlp90]

I have a Samsung Galaxy a8, android version 9 

[LanuzaFitbit]

Welcome to the Forums @Meghanlp90.

Thanks for taking the time to share those details and the steps that you tried to get it working correctly.

In this case, I'd like to recommend that you try uninstalling the app and then installing it once again. That should help in getting it all working in case the issue comes from something not being installed properly.

Let me know how it goes or if you have any other questions.

[Meghanlp90]

I have uninstalled and installed the Fitbit app and it is still not allowing me to post photos on the community 

[Meghanlp90]

[LanuzaFitbit]

Hello @Meghanlp90.

Thanks for trying those steps and letting me know that it is still happening.

This information will be shared to the rest of the team. As soon as we have any news or updates on the matter we will be sure to post about them and let everyone know.

Feel free to reach out if there is anything else I can help you with.

[JohnGB]

I'm experiencing exactly the same problems. 

I also have a Samsung a8!

Is there a problem with this particular phone?

Would really appreciate some advice. Thanks...

[Deangelo]

I am having the same issue

[Cg_Mart]

Hi i am having the same issues. I can't upload any photos to my activities/posts. Have an android and version is current

[Muldoonski]

Was there ever a solution to this? I also have the Samsung a8 and I have uninstalled and reinstalled and cleared cache but I still can't upload a photo. 

[chynnadoll615]

I am having the same problem. It worked fine on my Samsung S8 but then switched to LG Stylo 6 and it still didn't work. Switched to a Samsung A21 and it still doesn't work. Is there a fix for this yet?

[Deangelo]

No, and I think it's a bit ridiculous that FITBIT has not address this
yet....its been several months and countless users that have this same issue

[Deangelo]

Unfortunately no

[matthew6669]

Same thing happens to me 

[Meghanlp90]

Still having same issue. Any chance you could get this fixed? 

[Janxxxx]

I'm having the same issue for a good year. Even contacted forltbit support team. They just said we looking into as number of reports has gone in. But by the looks of it they ant sorting the problem 

[MikeMyon]

Same problem here as well. Huawei Mate 20 Pro, Android 9.

White screen happens and I'm back in the group, where I wanted to post a photo. 

[Nadrea]

I am having the exactly same problem I've called and still not fixed I've gone through all the trouble shooting is there a solution yet