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When I tap the app, it just shows the Fitbit logo

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‎07-19-2021 10:34 - last edited on ‎07-20-2021 09:12 by Fitbit Moderator

‎07-19-2021 10:34 - last edited on ‎07-20-2021 09:12 by Fitbit Moderator

Is the Fitbit APP down?  Tap on it and just shows the logo.  Has the latest update..  Was working fine yesterday.

 

Moderator Edit: Clarified subject

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‎07-20-2021 09:13 - last edited on ‎11-01-2024 11:08 by Fitbit Moderator

‎07-20-2021 09:13 - last edited on ‎11-01-2024 11:08 by Fitbit Moderator

@happyfeets Hi there. Thanks for the details mentioned. 

I moved your post to this board, in an effort to keep the forums organized. Let's try the following troubleshooting: 

- Log out from your Fitbit app 
- Clear the app cache 
- Restart your phone 
- Log back in 

Take into consideration that the Fitbit app should working as expected.

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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