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Undercounting calories

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‎04-03-2019 17:34

‎04-03-2019 17:34

Hi! My fitbit versa doesn't count my calories properly. It says I burn 200-300kcal daily (despite wearing it all day), but i know my basal metabolic rate is around 1100kcal (so it should show at leazt this amount). My profile settings (weight Qnd height) are right. What should i do?

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‎04-04-2019 00:21

‎04-04-2019 00:21

I've never seen this problem being the result of anything other than an incorrect profile setting for age, height or weight so if you're sure these are ok then it's probably best to contact customer support so they can check into it: contact.fitbit.com 

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