Unlock Fitbit with phone

[Cath007]

Just wondering if anyone in this group knows how to unlock Fitbit virsa 2 on the phone it is driving me crazy not been able to use my Fitbit and it is only a month old 

[SteveH]

[Cath007]

Thanks for your help steve I haven't been able to find that setting in my app ..

[SteveH]

After you select your profile picture at the top left of the main dashboard in the app, is your Fitbit listed in the "Devices" section?

If not, then it suggests that the Fitbit has been disconnected from your account and things are going to be a lot more tricky. If it's not showing as a connected device you will need to do a factory reset and set up your Fitbit again from scratch. This is a drastic step and can lose data and settings so would only suggest doing this under the guidance of customer support.

[Rich_Laue]

Where you able to find the device lock @Cath007 

[Cath007]

I have been still looking at trying to unlock my watch with my phone and I can't seem to find how to fix the problem 

[SteveH]

Have you been able to tell whether your Fitbit is still connected to your account? If it's not then you won't be able to unlock it.