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Unlock sense device from android phone moto2025

My device is locked. 

I see a red phone warning on my device, says, unlock from phone. 

There is not an area for me to unlock or change pin/ lock number.

My device still runs alarms on the device.

I "cannot" factory reset , the device is locked 

I cannot uninstall, reinstall as a set up from my phone, because, I cannot see and numbers due to the device being locked..

I have no option to reset anywhere on my phone app

 

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