Unresponsive device - All lights constantly flashing

[Misalem]

This morning, my Flex 2 wouldn't sync with my Pixel 3. After various troubleshooting (un-pairing and re-pairing it with my phone) I got it to sync.

In the afternoon, it stopped syncing again. I thought maybe it needed charging, so I put it in the charger. (It's facing the right way.) Immediately, it started rapidly flashing lights (all four white lights + purple light), and has been constantly rapidly flashing for the past few hours. It also won't sync. I've tried removing it from the charger, resetting it multiple times, and restarting my phone, with no change. Any ideas?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Misalem, it's nice to see you again participating here in the Community Forums, welcome back!

Thanks for bringing this to my attention and the details that were shared in your post, seems odd that your Flex 2 is behaving in such way. Since several troubleshooting steps were tried before posting, I'd like to let you know that I've contacted our Support team on your behalf to receive further assistance directly with them. That said, please keep an eye on your email inbox because they'll be in touch with you soon.

In the meantime they contact you, let me know if you have any additional questions.

[Misalem]

Thanks, Ricardo. Looking forward to hearing from them.

[Misalem]

Unfortunately, Fitbit support wasn't able to help me; they suggested various troubleshooting steps, which I tried, but the tracker seems pretty well dead. So I ended up having to get a new one. Just thought I'd post an update to close out the topic.

[RicardoFitbit]

Thanks for your update @Misalem, my apologies for the delay in responding your post.

I'm sorry to know that the information that was provided by our Support team didn't resolve your Flex 2 issue but I'm happy to see that you're back on track with a new device. Please do not hesitate to contact me back or our Customer Support team if you require assistance with your new device or if you have any additional questions. 

On the other hand, I'd like to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

[CBeutel322]

I woke up to my Flex 2 doing the same thing this morning. All lights and purple flashing. I have tried to remove my device and set it up again through my Fitbit App, but it can’t find the device. I have tried the restarting suggestion, but my Flex 2 won’t respond to it. Just keeps flashing still. Not sure what else to do? Any help is much appreciated. Thanks!

[skleg]

I have the same problem.

[CBeutel322]

I’m sorry to hear that. I contacted Fitbit for assistance. My device couldn’t be fixed. So I will be getting a new one. Hopefully yours can be fixed.