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Unresponsive device after firmware update

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‎01-28-2020 19:24 - last edited on ‎01-29-2020 12:40 by Fitbit Moderator

‎01-28-2020 19:24 - last edited on ‎01-29-2020 12:40 by Fitbit Moderator

It did show the update was completed.. but as i i restart my device it wont start.. any help!!

 

Moderator edit: Subject for clarity 

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‎01-29-2020 12:40

‎01-29-2020 12:40

Hello @Ankita.S, welcome to the Community Forums! 

 

Thanks for bringing this to my attention and the details that were shared in your post. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Let me know if you have any additional questions, I'll be here.

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