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Unresponsive device

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‎08-20-2019 21:44 - last edited on ‎08-21-2019 12:11 by Fitbit Moderator

‎08-20-2019 21:44 - last edited on ‎08-21-2019 12:11 by Fitbit Moderator

Fitbit pretty much completely died on me. It started out screen moving on it own. Touch screen stop working then within a day from that colored lines to now nothing will enough even turn on. What terrible product. 

 

Moderator edit: Subject for clarity 

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‎08-21-2019 12:04 - last edited on ‎07-14-2025 10:06 by Fitbit Moderator

‎08-21-2019 12:04 - last edited on ‎07-14-2025 10:06 by Fitbit Moderator

Hello @Upsetmom123 welcome to the Community Forums!

I appreciate the details that were provided in your post, sorry for the inconvenience you experienced with your device. As it turns out, your post was shared in the Android app board and your post doesn't specify which Fitbit device you're currently using, therefore, to better assist you with this, can you please let me know which Fitbit do you have? If you haven't already done so, please restart your device.

Keep me posted.

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