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Unresponsive device

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‎12-28-2019 13:10 - last edited on ‎12-29-2019 14:47 by Fitbit Moderator

‎12-28-2019 13:10 - last edited on ‎12-29-2019 14:47 by Fitbit Moderator

Fit bit watch is blank.

 

Moderator edit: Subject for clarity

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‎12-29-2019 14:47 - edited ‎12-29-2019 14:48

‎12-29-2019 14:47 - edited ‎12-29-2019 14:48

Hello @Leo530, welcome to the Community Forums! 

 

Thanks for bringing this to my attention. To better assist you with this, can you please let me know which Fitbit device are you using? Also, the heart rate sensors (if applicable) of your device are flashing or is it completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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