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Unresponsive phone after installing Alexa app

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‎03-02-2020 03:09 - last edited on ‎03-03-2020 16:07 by Fitbit Moderator

‎03-02-2020 03:09 - last edited on ‎03-03-2020 16:07 by Fitbit Moderator

I was setting up Versa 2 and I downloaded alexa from amazon onto my Samsung phone which runs bixby and now phone is jammed won't even let me turn it off

what do I do now?

 

Moderator edit: Subject for clarity 

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‎03-03-2020 16:07

‎03-03-2020 16:07

Hello @judysp, it's nice to see you again participating here in the Community Forums! 

 

Thanks for bringing this to my attention. Since you downloaded the Alexa app on your Samsung mobile device, I suggest you to contact Amazon customer support to receive further assistance.

 

Please do not hesitate to contact me back if you experience difficulties with your Versa 2. 

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‎04-18-2020 05:51

‎04-18-2020 05:51

What was the resolution?  I am so happy I thought to check this site before installing Amazon Alexa App to my Samsung. 

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