01-05-2021 12:24
01-05-2021 12:24
I am trying to set up a new Charge 4 on my Samsung S8 (running OS version 9). Every time I try to set up the tracker I get the message to Update the Fitbit app and to ensure my phone is running OS7+. I have tried all of the steps below and then some (turn bluetooth on and off, etc).
It is still not working. It does recognize the device and asks if that is what I want to set up, but when I try, it gives me the same message.
01-05-2021 13:52
01-05-2021 13:52
@Mandderss, what version of the Fitbit app are you using? You can identify the app version by opening the Account screen and selected Help and Support - the app version number will be displayed at the top of the screen.
01-05-2021 14:04
01-05-2021 14:04