12-09-2016 07:26
12-09-2016 07:26
I initially had difficulty with the new dashboard and it's slow updating after a sync. It's still slow, but I'm more used to it now. My newest joy started yesterday when a sync would flash a message to Update Tracking Software and no update to step counts, etc. Using the Old Dashboard, I get the same message. Google Play, however, does not show any updates available; someone appears to have pulled a trigger on an internal update that's now out of sync with the device versions.
Two thoughts on this:
1) If messages disappear as soon as the sync finishes, they are pretty much useless. If there is any kind of error message, I really should be able to see it on the new Dashboard.
2) remove the check for the device instance or release the update.
Answered! Go to the Best Answer.
12-09-2016 16:19
12-09-2016 16:19
12-09-2016 10:54
12-09-2016 10:54
I am also getting a message to update tracking software during a sync. This just began today. When I go to Google Play to update the Fitbit app, there is no option for update available. Can someone tell me please what I should do? Thanks!
12-09-2016 11:01
12-09-2016 11:01
I should mention my version says 24.24.23.4.
12-09-2016 16:19
12-10-2016 04:53
12-10-2016 04:53
HI there @Geoffreys and @Smigz. As @USAF-Larry mentioned before, right now there is no update for the Android App if you have installed the latest version which is 2.38. If you are receiving this message most likely the tracker needs a firmware update.
So you just need to:
Let me know if the issue persist so we can find a solution.
"Great things are done by a series of small things brought together.” What's Cooking?
12-10-2016 07:32
12-10-2016 07:32
Thank you, USAF-Larry! I'm now updated and everything looks great.
12-10-2016 07:34
12-10-2016 07:34
Thank you, RobertoFitbit! Your instructions were very clear and I am now updated.
12-26-2016 04:12
12-26-2016 04:12
Hi there @Smigz, you are welcome! It was @USAF-Larry's recommendation to update the app so he deserves the credit on this. But the most important is you were able to installed the update and you are back on track.
Hope to see you around again and happy holidays!
"Great things are done by a series of small things brought together.” What's Cooking?
01-14-2017 05:45
01-14-2017 05:45
Why if no arrow. ...I cannot get it to sync to fitbit to track steps but it monitors sleep
01-25-2017 04:41
01-25-2017 04:41
Welcome, it nice to see you joined to our Fitbit Community @TJD1. I would like to know more details of the issue you are experiencing. I wonder if your tracker is not syncing only steps or the issue is in general with other stats? What type of exercise you are doing?
There are exercises that involved steps but your tracker will have a hard time to read this steps due to the nature of the exercise itself.
In the meantime I can recommend this post for general syncing issue: Having trouble syncing? (here's how to fix this).
I'll be around, keep me posted how it goes.
"Great things are done by a series of small things brought together.” What's Cooking?
04-14-2017 15:46
04-14-2017 15:46
I've tried several times to update...
I have the charge 2 next to my phone
Bluetooth is enabled
My internet connection is active
The battery is charged
I always get the same message: Bluetooth issues
I press the restart bluetooth & try again... & it still doesn't work!
This has been happening since Tuesday 4/11/2017
Pls advise! Thanx
04-14-2017 15:54
04-14-2017 15:54
I think I found the fix. I manually went to my bluetooth and disconnected, then reconnected, my Charge 2. Software update is now kicking into action... before I was always getting a failure message...
04-18-2017 07:04
04-18-2017 07:04
Hello @andrmendez, good to see you have joined the Fitbit Community. I saw you were experiencing issues at the moment to sync. Although I'm glad to know all is good now and your tracker is syncing.
Thank you for sharing with us how you were able to resolved this issue. I'm sure other users will find helpful this information.
See you around and stay tune to our Fitbit Community.
"Great things are done by a series of small things brought together.” What's Cooking?