Update on Android app issues for version 2.39?

[LeeDavid]

I have read a couple messaged about the latest app upgrade and syncing and Bluetooth.  I am at a point now that the app can not add my Blaze. Wondering when we can expect a fix?

[Rich_Laue]

I'm a little confused @LeeDavid are you saying that others are having problems with the update? Or are you saying you have the update and are having problems? 

Was your Blaze ever setup to your Fitbit account, it would need to be before you could get the update. 

[LeeDavid]

I have seen posts that others are and I am as well. I have tried power on
and off the blaze, my phone, the Bluetooth. Even removed the device and bow
the app will not add it. I have seen post from others with the same issues
in the forum.

It started with the device not syncing after the update to 2.39.

[Dobbins]

Exaclty the same for me. App can no longer connect to my blaze. Followed all the advice and still nothing. Watch is just that now....a watch

[ErickFitbit]

@LeeDavid @Dobbins Sorry to hear about the syncing issues that you've been experiencing. To further troubleshoot the issue, have you tried to restart your tracker as well as your mobile device and going through the setup flow once again? If not, I recommend giving that a try.

In addition, please let me know of any specific error messages that you are receiving and share some screenshots or pictures of the tracker's display when you get stuck. That will be super useful in helping further determining the cause.

[LeeDavid]

@ErickFitbit I have turned off BT. Restarted my phone. Then restarted my Blaze and then turned BT on. The phone sees the tracker but when I attempt to pair I get this.

 Have had no issues with my Blaze until the 2.39 update and that was the last time it sync'd. Seeing the same issue with others on android and iOS

[LeeDavid]

@ErickFitbit any ideas? Will we have a fix anytime soon?