Update won't come through

[01dunster]

Asked to update but I do have Internet but I tried several times  and it won't work 

Moderator edit: updated subject for clarity

[LanuzaFitbit]

Hey @01dunster.

Thanks for bringing this to our attention. It might be that the store is not letting you download the update. My suggestion in this case would be for you to try to uninstall the Fitbit app and then download it and install it again. Whenever it is redownloaded, it is the latest version available.

I hope this helps you out. Feel free to let me know if there are any questions. 

[01dunster]

Won't this cause me to lose all my progress

[LanuzaFitbit]

Hey @01dunster.

Absolutely not. All of the information that you have already synced to your account is stored in our servers which the app connects to in order to download the information. Nothing is lost when you uninstall and the reinstall the app.

Please give it a try and let me know how it goes. If there are any other questions, let me know.

[01dunster]

It's now not asking me to do it , so do I need to wait until the message
comes up again. Thank you for your help

[LanuzaFitbit]

Hey @01dunster!

If you redownloaded the app, then there is no need to download any update as the latest version is now installed.

If you have the time, perhaps you could visit one of our Discussion boards. Lots of topics to talk about with other Community members.

Glad to know that everything is in order now. Hope to see you around.