11-03-2017
06:27
- last edited on
11-05-2017
10:39
by
LanuzaFitbit
11-03-2017
06:27
- last edited on
11-05-2017
10:39
by
LanuzaFitbit
Asked to update but I do have Internet but I tried several times and it won't work
Moderator edit: updated subject for clarity
11-05-2017 11:11
11-05-2017 11:11
Hey @01dunster.
Thanks for bringing this to our attention. It might be that the store is not letting you download the update. My suggestion in this case would be for you to try to uninstall the Fitbit app and then download it and install it again. Whenever it is redownloaded, it is the latest version available.
I hope this helps you out. Feel free to let me know if there are any questions.
11-05-2017 12:17
11-05-2017 12:17
11-06-2017 06:55
11-06-2017 06:55
Hey @01dunster.
Absolutely not. All of the information that you have already synced to your account is stored in our servers which the app connects to in order to download the information. Nothing is lost when you uninstall and the reinstall the app.
Please give it a try and let me know how it goes. If there are any other questions, let me know.
11-06-2017 08:10
11-06-2017 08:10
11-07-2017 07:05
11-07-2017 07:05
Hey @01dunster!
If you redownloaded the app, then there is no need to download any update as the latest version is now installed.
If you have the time, perhaps you could visit one of our Discussion boards. Lots of topics to talk about with other Community members.
Glad to know that everything is in order now. Hope to see you around.