Upgraded to a charge 3 but the app is not working

[PinkLily]

 I have recently upgraded to a fitbit charge 3 and have been trying to add it on to the app, but when I click add new device then click fitbit charge 3  which then says set up your fitbit charge 3 it takes me back to the "my account page".*

I have looked to see if I clicked on the different fitbit devices if they would work (which they do), it takes you right up until the point of finding the device with Bluetooth. Which would work if I had the other devices.

I have tried all of the things that fitbit have recommended and have been trying to get this set up for over a week and a half  and have been trying each day but I can't get it to work .

I hope that someone has an answer and is able to share it with me.

Thank you.

*

Clicked "set up a device" button

Then clicked "charge 3" button

It then takes me to this page and i click "set up your fitbit charge 3" button

Which then takes me back to this page

[Drfoste3]

I'm having the same issues, I hope someone posts an answer soon...

[PinkLily]

Hi Drfoste3,

I do hope that someone will put an answer soon as it is so frustrating, I just want to get on and be able to use it.

Well, we just have to hope the waiting pays off. 🙂

[PinkLily]

Perhaps(if it carries on any longer) it might be worth contacting customer support. All though there is only a phone number for them: 8776234997

[Anonymouuser]

I am experiencing the same issue

[PinkLily]

Hello, I have found the solution.

My phone was not compatible with the fitbit. I have had to put it on a Windows 10 computer. I would recommend checking if your device is compatible. 

[PinkLily]

Hello, I have found the solution.

[PinkLily · Accepted solution]

Hello, I have found the solution.

My phone was not compatible with the fitbit. I have had to put it on a Windows 10 computer and it is now working. I would recommend checking if your device is compatible. Hope that this helps. 

(P.s sorry that the message has sent twice with half of it chopped off). 🙂 

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@PinkLily wrote:

Hello, I have found the solution.

My phone was not compatible with the fitbit. I have had to put it on a Windows 10 computer. I would recommend checking if your device is compatible. 

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[Anonymouuser]

Do you have thelatest version our the app on your phone?  I had the same issue, and discovered i did not have the latest update for three app on my phone.so I went to the goggle play store got the latest update and then adding the new device worked